"on 12/1/12, I went to the mall, and stopped at ostermans jewelers in toledo, to buy some christmas gifts, While i was shopping the clerk asked if i wanted her to clean my rings, i said yes, I handed her my seven rings, 5 minutes later, she handed me back 8, 2 of them were not mine, and my pink sapphire that my husband bought me for my anniversary was not there, being the honest person I am, i called her over, and gave her the 2 that were not mine, and told her my sapphire was missing, they looked everywhere, obviously they gave my ring to someone else, The local store admitted fault, The manager offered me store credit, not acceptable, only Rogers and Hollond carry my ring, I was told i had to call corporate, and they are entirely blase about the whole affair, and also will only offer store credit..IF ostermans had my ring,,or even something very simular, i would accept that,,,but they dont I only want to be made whole, thier policy for cleaning rings is negligent, They allowed another customer to take my ring, this is theft and entirely thier fault. I will never deal with them or any of thier sister stores again..I plan on filing a report with the BBB,, a police report,, and going to small claims.. when i talked to asst supervisor, on 12/4/12 , and asked her if this had been my 7000 $ ring would they still be saying "store credit only" she said yes,,,that is policy in these situations, I said the manager at the store said something like this has never happened before, she said it has,,,just not at that store......so this has happened before,,,and they did NOT change sop, for cleaning clients rings? more negligence on thier part...i called the local store today because the corp person was not available, out of curiousity, and asked what exactly they were offering,,,they are offering a credit in the amount of what my dh bought the ring for on sale a year ago,,279. retail value is 399, and he bought a warrenty for 80(which they graciouscly will give a discount for), so even if i accepted the store credit,,, i would, not get the value of my ring.."
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