• ADDRESS
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  • BUSINESS HOURS
    n/a
    GENERAL PHONE
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    FAX
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  • SUPPORT EMAIL
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    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • option not available Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 8.13/10
Chance of future purchase: 6.67/10
Shipping & packaging: 5.00/10
Customer service: 0.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
2/5
2018-06-17

Did not receive on time.

"I paid extra to receive package on Tuesday, the 12th of June, but did not receive the package until 5: 30 on the 13th of June."

Helpful Cool

1/5
2018-06-15

GOT NO RESPONSE!

"I ordered an all Cotton 3'x5' American Flag on June 5th from Online Stores Inc. They sent a confirmation email but I have NOT received the Flag and have NOT been able to get through to a live person when I called (auto response was 20 minute wait and I held on for over 50 minutes) and then I tried emailing them and got a response saying I would hear from them shortly ---- still NOTHING from this Company! We are VERY UPSET! Yesterday was Flag Day and we had NO FLAG to put up on our Pole!!! No one responds and I should have had the Flag in a couple of days as we only live a State away from them. Order #1900025610 was placed on June 5, 2018. PLEASE HELP!!!!"

Helpful Cool

1/5
2018-06-12

HORRIBLE CUSTOMER SERVICE!

"Called and emailed numerous times in one day was told it would only be 20 minutes, didn't hear a word nor got a call back all day and I called in the morning! Trying again today but how the hell is anyone suppose to order anything if your stupid customer service won't respond to their clients?? HORRIBLE! Get your crap together."

Helpful Cool

4/5
2018-06-11

Slow Delivery

"Ordered on May 31 got flag June 10. Flag was correct one i ordered but delivery took longer than I expected. Order number 1900025448"

Helpful Cool

1/5
2018-06-06

Worst Customer Service Ever!!!

"Ordered on May 14, assured that flags would arrive in time for Memorial Day-Arrived May 29, day after the holiday! Called several times before holiday-on hold for 45 minutes or more each time- CSR could not find my order-("....we changed computer systems and can't really find your order, but we're pretty sure it has shipped. Can't give you a tracking number. Can you call back?) You're kidding right? Went to return though their return system, guess again, since they changed systems can't get a return label. Well I guess I have flags for next year, purchased a year in advance!!! Oh and the purchase date below, is when they tagged my credit card, not when I placed order."

Helpful Cool

5/5
2018-05-01

GREAT SERVICE

"WILL BUY FROM THEM AGAIN."

Helpful Cool

5/5
2018-03-29

Country Flags

"They were exactly what I needed."

Helpful Cool

3/5
2017-11-27

Grave Markers

"I ordered 23 grave markers for my church cemetery and some came in with the gold finish missing on the marker in spots. I wonder how they will hold up in the winter weather in Western New York?

"

Helpful Cool

5/5
2017-11-20

A great company

"This a company I have been ordering from for at least 10 years and have not been disappointed yet."

Helpful Cool

5/5
2017-07-10

My Flag Pole

"Everything was great and it looks great in my front yard. Thank you such a wonderful shopping experience."

Helpful Cool

2/5
2017-07-06

doesn't ship on time

"I ordered on the 22nd. The item didn't arrive until the 5th. I wouldn't have ordered if your response had not said will arrive on the 30th. Don't blame it on the holiday. 4th of July is not a huge mail traffic holiday. And IF it is, you have been in the business long enough to know to make an adjustment. So the end result is you lost a sale for next year because now I don't need to order them next year. "

Helpful Cool

4/5
2017-06-12

Civic Club flag pole purchase.

"So far the On Line store has proven to be a very good company to work with. I ordered 8ft oak flag poles for our Sertoma Club Flag program and upon receiving them, set up a flag pole with our 4x6 flag. The pole was not tall enough when placed in the pvc sleeve and it touched the ground. Immediately I requested a return, ordered 9ft poles and was successful with that purchase. The return process was flawless except I had to pay for shipping back to the On Line store. In other on line purchase companies, the return is paid for. Otherwise, the experience has been good. "

Helpful Cool

5/5
2017-05-05

fast service

"2 flags were missing of a shipment of 100, I called and Summer was very courteous and helpful. Will ship the 2 missing right away"

Helpful Cool

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