excellent customer service
"Excellent customer service. Jim was very helpful answering all my questions and placing the order."
"Simple, straightforward guidance with ordering. "
Good Nights Sleep
"Smooth transaction. Looking forward to a good nights sleep."
Excellent customer experience
"Excellent customer service to place and make changes to order. Very easy to get in contact with real people who just get it. Can’t wait to try out the mattress but so far, very good experience. "
Step One - Was a breeze
"Ordering was very easy, knowing i had support along the way..The hard part was on my end what size bed we wanted.. Cant wait for delivery call.."
"Very easy to order, quick response also. So far so good!"
"Friendly, timely service each step of the way. Order arrived sooner than original 9 days. The delivery people were on time, very polite, and the set up and take away of old mattress was done quickly. They urge us to give a call to Saatva if there were any problems or questions. Very impressed from beginning to end to end of process."
LOVE IT !
Last minute order!
"We decided at the last minute we were going to buy a new mattress for the bed we are having shipped to Australia for our relocation coming up. I was lucky to get Jennifer when I called about turnaround time on my possible order. She checked with her supervisor and called back that my 10 day delivery date could be met if I ordered in the next 19 minutes. I had to call back as I needed to confirm the selection with my husband. Jennifer was fantastic and helped place my order under a really tight timeframe! I think we had 5 minutes to spare before the day ended! "
Five Star Company and Service
"Extremely easy to order - Andrew made the experience flawless. Looking forward to receiving my bed and finally getting a good nights sleep!"
Issue with buying the frame
"Added the twin size mattress and foundation, but after adding the frame, when proceeding to checkout, both the twin and full size frame were in the order for some reason. Had to remove frame from cart to remove both twin and full size frame from order."
Helpful advice....easy to order.....great follow up to keep me informed about shipping.
"Up to this point, the process has been a pleasant one, and hassle free one. When I reflected back on my last visit to a mattress store, I found myself amazed at the difference between that and this. No sales person who who has their interest in mind only.....no waiting to get questions answered.....easy to get advice, order and schedule delivery. Every one of these dimensions is better than when i went to a mattress store."
Top flight customer-centric experience
"Was so impressed with my first buying experience I am buying a second mattress now. Very impressive communication model where I am kept updated about my purchase constantly. I am asked first to confirm the accuracy of my order, then I know when it goes to manufacturing, when it ships, when to expect it delivered and on and on! Great job Zenhaven. You have totally earned my business!"
Great customer service
"The salesperson I spoke with on the phone was friendly and knowledgeable, answering all of my questions to my satisfaction. "
Superlative purchase - for every aspect of a completed sale.
"Only positives to report. Excellent communication, wonderful delivery service (to a place that is challenging to reach), and an amazingly comfortable mattress. Thanks for everything. You have got the process of selling a very personal product 'down'!"
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