"professional, knowledgeable,very nice and pleasant, answered all my questions plus a few i didn't realize i had"
"First class treatment from initial questions to order placement. "
Seamless buying experience!
"Customer service (Stephanie was mine) was excellent! Answers to questions were ready, complete and without hesitation. Couldn't have been more pleased!"
So far mixed experience...update
"Sales reps very helpful.....not rushed, happy to answer questions.Concerned now as received email with directions to prepare for bed delivery. Directions include removing bed frame, they will not attach headboard, etc. I explained at time of order that I am elderly with mobility limitations.....told no problem. I can not remove current mattress and frame.Their email frustrated me as I can not do as they request.So, sent email inquiry which returned due to your mailbox full.Hopefully someone will clarify if delivery team will meet my needs for frame removal, lifting and bending. I can NOT meet the requirement in Lineal bed prep email. PLEASE advise or provide functioning email address.UPDATE: call within few minutes of original post. Very helpful rep (Roger) discussed my concerns, issues resolved with great follow up.Production complete within week of order....awaiting delivery.pe"
Great customer service.
"Thus far in the process we are very pleased with the ease of ordering your product. Anxious for mattress to arrive!"
Our new Latex Mattresses
"During my ordering process, the shopping cart was times out, before I noticed this, I received a phone call, and was able to finished the order via the phone. Very helpful. The conformation was received on my e mail, plus instructions, before our phone call finished.Great service !!."
"Appreciated the exceptional service provided. "
Not Your Garden Variety...
"The customer service person really knew the products and was in no hurry. He answered all of my questions and although he is not a commissioned sales person, he gave me his direct telephone number in case I had more questions. This is the way online purchases should be done and it is not your garden variety telephone operator who can't or won't answer your questions"
Answered questions compleely
"Researched many beds on line and in store. Info on latex was good but could have been alittle more technical for this chemical engineer."
Super Bed-Buying Experience
"Zen haven is easy to do business with. Super customer service, and very friendly staff!"
Excellent customer service and purchase assistance.
"They answered all of my questions and allowed me to rush delivery for the date I needed. Can't wait to see if they come through and what kind of quality this mattress will have. "
Simply terrible customer service
"Emailed company to add a box spring to my order- the email got bounced back to me saying Zenhaven's inbox is full! Tried to click on a link that was included in my order confirmation email (instructions on how to prepare for day of delivery)- link led me to an error message. Considering there are some major organizational issues going on at this company, I'll be interested to see how long it takes to receive my mattress order. Already worried...."
ZenHaven Sale and delivery
"What a great buying experience. Purchased the mattress online and was promised delivery within 12 days. Within a few days I was emailed with a notice that my mattress was built and 2 days later I was emailed a proposed delivery date. All told on day nine I was sleeping on my new mattress. Zero stress. The delivery guys were pleasant and expeditious. "
"The customer service team leader (Chester) was both personable and very well-informed. Zero sales pressure. A very good initial contact from a customer perspective."
Best Company I've Ordered From Yet
"The ordering process is straight forward and easy. Its easy to understand and get exactly what your looking for at a very reasonable price."
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