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Review History & Profile

Product & services pricing 9.21/10
Chance of future purchase: 9.88/10
Shipping & packaging: 9.89/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2018-08-14

you can believe the all promises

"The customer support is superb. The emails are answered promptly, even beyond regular hours. 100% money back with paid FedEx shipment both ways is true. I was not completely happy with the first guitar I received, and the only pressure was the tempting offer to send me another one, a class better, for the same price. I took this offer and the second guitar was on the way even before I was able to pack and send back the first one. Ultimately, I decided to keep the second guitar, as I liked it very much. "

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5/5
2018-08-11

Best guitar in my testing experience

"I worked as a guitar tester for a Pawn Shop called Pawn America for about 3 years, and I tested just about every guitar you can find online, as well as many others no longer in production. I tested guitars ranging from $50 to $8,000 and did this just about every day. I recently bought a Zager ZAD80 and without a doubt it is in the 98th percentile of everything I tested for tone and playability. These guitars are awesome, and I plan on picking up a ZAD90 at some point to have a spruce top of this caliber. Just wow."

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5/5
2018-08-08

I Can’t Put It Down!

"
I had been playing guitar for fifty years and already owned a Taylor and a Yamaha, when I decided to buy a Martin, but thought I would gived the Zager a try. When the ZAD80CE arrived I pulled it out of the box, sat down and just started to play...for hours. I love this guitar, the look of it, the quality of it, the sound of it, the way it plays, the electronics. Hopefully I will be playing my Zager for another fifty years. It's a great guitar and a great company. Purchasing it was a great buying experience. I love this guitar!
"

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5/5
2018-07-30

Exellent. Timely and helpful

"questions are aswered quickly, Dannis Jr and Jill are always available when I email. They are the best."

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5/5
2018-07-28

Zager Guitars

"I have always been a Taylor guitar enthusiast , but I became intrigued by the good things I read about Zager. Being Zager offers a 100% guarantee and free shipping both ways why not see for myself ? I ordered a zad50ce , it arrived this morning and I could not wait to play it. Let me say my Taylor 416ce (Fall Limited edition) is a fantastic Guitar, to my surprise the Zager matched up in every department ! Zager's craftsmanship is first cabin, there is no doubt that pride and dedication went into the construction of this fine instrument. The playability lived up to the advertising, Man I wish I had owned this guitar back when I was struggling the learning of Barre Chords ! The Fishman on-board electronics are great and sound great when plugged in. My Taylor is a $2000+ Guitar and the Zager was less than 1/2 the price was equal or superior in every way, The customer service is super, Zager is a family business and they have a knack for making you feel part of that family. I look forward to being part of that family for years to come. "

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5/5
2018-07-27

sound quality and craftsmanship!

"After a 50-year break, I wanted to start over with guitar, and began searching for an instrument.
When I saw the name “Zager” in the title of a video review I thought, “WHO is Zager?” But my search ended at their website—I ordered a ZAD50 OM the next morning. It was delivered 3 days later, and the sound quality blew me away. It's one of their lower-priced guitars, but it rings like a bell, and it will just get better with age! I'm a HUGE fan of my new guitar and the artisans that made it. “5 stars” are not nearly enough—25 is more like it!
"

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5/5
2018-07-21

Everything I had hoped for

"It was time to up my game and replace my acoustic guitar. I had been playing my $200 Yamaha long enough. After trying some of the big names (Martin, Taylor, Ovation etc) I was finding that they sounded better than my Yamaha - but didn't play any better. Discouraged - I took to the Internet and started searching. The first time I found https://zagerguitar.com/ I spent over two hours on the site. I was skeptical of all the positive reviews - thinking it sounded too good to be true.

My wife convinced me to give it a try - since they have a 100% money back guarantee. Never thought I would buy a guitar without playing it first - but I did, and I'm very glad I did. It plays and sounds beautifully. I new in less than 30 minutes I made the right choice. I especially appreciate the wideness of the neck and string separation. It makes finger picking easier - and similar to my classical guitar. I highly recommend you give them a look if you are wanting a quality acoustic guitar.
"

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5/5
2018-07-17

Great product and service!

"I had been looking at Zager for some time and when a sale offer including a case came up I decided it was time. I bought sight unseen because of their return policy if I wasn't happy. I feel like I have upgraded to a 1st class instrument. The large ZAD50CE has beautiful workmanship, high quality components and feels great. But it's the sound that I am really impressed with. It is responsive to my playing and is great for stumping or finger style. The ABS case with hygrometer is an amazing value as well! Plugged in to my Fishman Loudbox amp it sound clean and natural. No regrets with this purchase!"

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5/5
2018-07-15

Perfect Experience! Perfect Guitar

"Got here as fast as it could. Got to my country safe and sound. very professionally wrapped and shipped.
The guitar itself is Easy to play, like Zager's slogan and amazing sound as well.
"

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5/5
2018-07-14

Just Perfect!!!

"Best customer service experience, 4 days delivery to my door step in Israel!!!
The guitar is so comfortable and sounds great, just perfect!!!

Thank you Danny and Dennis!
"

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5/5
2018-07-12

Great Tone! And it really is easier to play

"I have a Zager ZAD20 acoustic-electric guitar in black lacquer finish. It is a beautiful guitar, of excellent craftsmanship, and a lovely, full sound. And it really does play easier, and certainly part of that is the slightly wider spacing between the strings. I find I am able to make my chords much easier. I'm still a beginning player, but this is much, much easier to play than the small Goya #10 I was learning on. I also appreciate the lighter strings, which require less pressure to hold down. And this is their entry model dreadnaught guitar! This particular guitar was in their discount section because it had some minor blemish, which I have not been able to find, and since it wasn't absolutely perfect finish I saved $100, for a blemish I can't even find! They are also great people to work with, quickly answering email and phone calls, even on the weekend coming into July 4th holiday which they took off work! The shipping was about a day faster than I expected, and it was very well packaged. I do highly recommend Zager guitars, as I am very pleased with my purchase and this beautiful guitar. "

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5/5
2018-07-03

Best acoustic guitar I've ever owned.

"I've been wanting a Zager guitar for quite some time and finally pulled the trigger last month. I have to say the build quality, playability, and tone are everything they say they are. In addition, the customer service is second to none. I originally ordered a ZAD50CE but due to an air conditioner malfunction and water leak at their shop a batch of guitars was ruined. Rather than simply cancel my order they offered me a ZAD80CE for the same price! Needless to say I am overjoyed with that level of service. "

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5/5
2018-07-03

Superb guitar. Unbeatable customer service.

"There were a few delays between ordering and receiving my guitar. This becomes insignificant when you realise how important customer satisfaction is to the Zagers. Communication is superb, and no effort is spared in getting the product to the customer. As for the guitar itself - I wouldn't normally purchase a guitar without trying it first. However, the offer to pay return shipping makes it a risk-free transaction . I needn't have worried. the ZAD80CE, I received is the best guitar I have ever held. Or ever likely to. Highly recommended. "

Helpful Cool

5/5
2018-07-01

Hand held fine art

"I could not have asked for a better online buying experience. They added a couple extras I was not expecting, which sweetened the deal even better. Highly recommend doing business with Zager, plus if you like holding fine art, you will not be disappointed"

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5/5
2018-07-01

A Work of Art with amazing sound

"I was attracted by the very reasonable price and the recommendation of a friend who works in the music business. The quality of the build is outstanding and easily better than a some Martins and Taylors I played and considered buying that cost a whole lot more. The sound is where it truly shines. It is beyond my feeble ability to describe. You must hear it to believe it, the range of tones is awesome. "

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