wrist-band.com
3,414 reviews
2.60 / 10
  • ADDRESS
    77058
  •  
  • BUSINESS HOURS
    24 hours
    GENERAL PHONE
    281.286.9500
    FAX
    281.286.9507
  •  
  • SUPPORT EMAIL
    sales@wrist-band.com
    SUPPORT PHONE
    281.286.9500

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2018-08-14

Amazed quite honestly

"I found the website through google and thought pricing was very good. So I ordered. Then I got scared cause I read reviews after. But to my surprise they came on time, and enjoyed being provided FedEx tracking. Despite coming from China the process didn't take long. I got the 1/2 standard ones and got them with embossed and filled with color. The writing is crisp and colors are all exactly what I ordered. The shipping was very reasonable for how fast I wanted them to arrive. I didn't have any issues with payment like I've read about on here. Im. Very pleased and I will be ordering again. I will be recommending them. Like the quality is beyond what I was expecting I have big hands and I can stretch it over with out any signs of breaking or getting worn. Buy buy buy. I got 10 percent off coupon and extra 100 free so really good deal. "

Helpful Cool

1/5
2018-08-10

Satisfaction guarantee is a lie

"I ordered from this website and the color came in completely different then pictured on their website. So I reordered in a different color. The company refused to stand behind their guarantee so now I’m out hundreds of dollars. "

Helpful Cool

1/5
2018-07-21

Absolutely the worst company you could ever deal with!

"This is absolutely the worst company you could ever deal with. I ordered wristbands to use for my father's funeral overseas. They made a guarantee that I will get the wristbands two days before my travel date. One day before traveling, I had not received the items and made several calls to their customer service. I even offered to pay extra so the items could be shipped overnight. They assured me I would get them the next day. The bands finally arrived five days after I traveled. Now I'm stuck with 500 worthless wristbands and they refused to refund the money even though it was entirely their fault. This is one of the worst experiences I've had with any company."

Helpful Cool

1/5
2018-07-15

Dont give your business to this company!!!

"Consider yourself warned. Do not order from this company. First off, the quality is not great. Second the main issue i had with this company was at the time of ordering. The system kept freezing. I placed 3 different orders with them. With all 3 orders the system was faulty and kept freezing. For one of the orders however at the time of checking out completely froze and instead of accepting the input of ADULT size wristbands i had requested switched itself to toddler size. Are you kidding me!? I had ordered a total of 400 wristbands for this specific quantity and all were sent out in a size i do not need and have absolutely no use for. When i received their invoice showing the order details i immediately sent out an email to them trying to let them know that size input had been switched around and was not correct. I never got a reply which goes to show for their zero customer service they have. When contacting them through the phone i was asked to send a picture of the band's which i went ahead and sent as an attachment in an email immediately. Then when contacting them through their chat service i kept getting promised the isdue would get corrected. After 3 to 4 days of continued communication trying to get a positive response from them they decided to do nothing for me. They said id have to pay for the remake of the band's. Now you tell me why with your bad customer service i would continue to give you my business. Please don't shop here. Avoid yourself all of the trouble please. "

Helpful Cool

1/5
2017-12-08

Misleading and shipping issues

"I wish I had read reviews first, as I know better. I had placed an order of 100 bands that offered an add'l 100 free bands, total of 200. One of the main reasons I ordered from this site was because I needed these shipped overnight, as these were to be handed out in a community to honor a member that was lost in a very unexpected tragedy. I even spoke with a live chat person to be sure that I was getting what I needed. The next day came and I received a tracker that showed the bracelets weren't being delivered that day. I was very frustrated, as I never received a call about a change. In addition, I find out that I forfeited the benefit of the additional 100 bands for free b/c I chose the overnight delivery...which I paid extra for. Only upside is I received quick responses in email but it didn't change the outcome. They offered me 10% off my next order...really!?
I would not recommend.
"

Helpful Cool

1/5
2017-12-06

Worse customer service

"I wish I could find no star as an option ! They don’t care about their customers! Save your money and find a better seller ! "

Helpful Cool

1/5
2017-10-24

I would not order from this company

"Our nonprofit ordered bands and when received they were the wrong colors. They refuse to replace or refund our $180. The CEO as plead guilty in Federal Court for fraud and 2 other charges.I have reported them to the Texas Attorney General, the FTC and BBB."

Helpful Cool

2/5
2017-10-20

Rip-off!

"Very cheap looking product. Not as thick as the standard silicon bracelets here in the US. Very high variability in product quality. Some look good, some horrible. Shorted the quantity on both orders by 10%. Charged me tax even though the product is coming straight from China. Find a quality US company and don't waste your time or money here. They were delivered as promised and on-time though. Overall - would not recommend."

Helpful Cool

1/5
2017-10-03

Charged my credit card and never acknowledge my order!!!

"I placed an order in August, they charged my credit card, never processed the order, and now they are telling me the never received the order. Beside that, the worst customer service ever, been calling for more than 2 weeks and still sending me from one person to another......I DON'T RECOMMEND THEM FOR ANYONE."

Helpful Cool

1/5
2017-10-02

Terrible customer service

"This company is the worst company I have ever bought anything from online. They asked me to approve a design twice, and after I indicated that I had already approved it once and I didn't want to be charged twice they seemingly ignored my email and put in the second order charging my account twice anyway. (Also I received the lanyards in a completely different color than what appeared in the photo online, so I didn't want them anyway) and when I went to ask them why I was charged twice they DENIED that I had been charged twice. Said that despite my credit statement, they only charged me once. They were very rude and unhelpful. Two days later I received the second order that they denied having ever charged me for and denied having sent me. These were the same incorrect color. seriously? I emailed them to complain and the only response I received was "ship them back and we will refund." As if that's a great solution for me at this point. I'm not paying for shipping. "

Helpful Cool

1/5
2017-09-07

Stay clear of this company and products

"Order 600 wrist bands for my company. They literally look like rubber bands. Just horrible product. You also can even see the writing. And company won't make right. Avoid as they send you what looks like a rubber band. "

Helpful Cool

5/5
2017-09-04

My True Experience with Wrist Band

"I want to share my awesome experience with wrist-band Promotions.
Their customer service reps are highly professional, who helped me to decide the design with cost effectiveness and good quality.
They do not here to just grab money, they are here to serve best customer services with customer satisfaction and work done as per customer wish and instructions.
I do really feel this company is best for customers for getting best work done as per there desire.
I highly recommend Wrist Band for my all friends and family.
Thank you for your awesome support.
Regards
Greg



"

Helpful Cool

5/5
2017-08-21

Yelp! I love the product!

"Great experience! I will use this company again in the future."

Helpful Cool

1/5
2017-07-19

Misrepresentation at it's finest!

"I ordered 200 wristbands for my business. The band was orange and the lettering was lime green. On-line, the lettering popped! When I got the merchandise, you could hardly read the message. I contacted the merchant and they told me in an email that "the color in the proof is not the real color". I returned the merchandise at my cost and expected a full refund as their website states but only received a partial. Worst experience ever! "

Helpful Cool

1/5
2017-07-19

Beware

"I had to choose a star I would have given it a negative star. This company is an absolute disgrace. I doubt I will ever receive my money back for my order of $140. I ordered brackets for my friends daughters cancer benefit. NEVER CAME. they told me to take it up with DHL, funny I didn't order them from DHL I ordered them from this crap company. This crap company told me DHL tried to contact me which WAS a LIE. SO ****. They aren't based out of Missouri they are based from China that's also a lie. "

Helpful Cool

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