wayfair.com
Home & Garden
70,811 reviews
4.74 / 10
  • ADDRESS
    n/a
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 6.07/10
Chance of future purchase: 5.59/10
Shipping & packaging: 5.15/10
Customer service: 4.46/10
Return/Replacement policy: 4.42/10
Click a star to Write a Review!
5/5
2018-05-04

Great Customer Service and Products

"I've ordered 3 times this year and every item arrived fast and was packaged well (TV Stand, one 9 x 12 rug, 8 x 10 rug). One item went on sale after I had received it and they even refunded the difference back to me. Very pleased!"

Helpful Cool

5/5
2018-04-26

Always a pleasure with wayfair!

"Great products in every category! You just cant get better than this!"

Helpful Cool

1/5
2018-04-10

False pricing

"Ordered a rug on wayfair, advertised price was 75.99, after purchasing Wayfair canceled my order stating the price listed was an error. Ordered on Sunday and as of Tuesday they stated it may take 3 to 5 business days to refund my money. Horrible way to conduct business. Will NEVER purchase from this site again, and hope you do not either. "

Helpful Cool

1/5
2018-04-09

Back to back cancellations

"Initially buying a sectional from wayfair, my order gets cancelled three days after my order. I try again to order another sectional on March 30 with expectations of it being shipped April 3. Fast forward to April 9 after reassurance from wayfair that the second couch is delayed due to bad weather, my second order was again cancelled with no explanation. Three weeks and still couchless in my new house. I'll definitely avoid this company like the plague and warn others about such bad business practice."

Helpful Cool

5/5
2018-04-08

Pleasant Experience

"Delivery is always on point!"

Helpful Cool

2/5
2018-03-31

Delivery is never right

"I have ordered two items from Wayfair this year, and the wrong item was delivered both times. In one case, they finally delivered the correct sofa (which is beautiful), but after several weeks we are STILL trying to get the wrong sofa set picked up. Wayfair refunded me $100 for the aggravation, so I thought I'd give them another try and ordered a light for the kitchen island. A box arrived yesterday, and it is completely the wrong hanging light. Front-end customer service and products are great, but the warehouse and delivery operations are incompetent (at least here in metro Atlanta) to the point that it doesn't make any sense to order from Wayfair/Joss&Main. "

Helpful Cool

5/5
2018-03-18

Good Experience

"We have purchased from Wayfair before and they have yet to disappoint."

Helpful Cool

5/5
2018-03-12

Incredible service

"Just got an incredible customer service from Jude. I made a mistake on my original order and called right away. He helped me with lot’s of patience. He was extremely nice and responsive. I was extremely impressed with the high level of customer care I just received."

Helpful Cool

5/5
2018-03-11

Queen size platform bed

"I ordered a queen size platform bed frame with a tufted head board. The shipment came within a few days. The bed was easy to assemble and great quality. This will be a bed that lasts years and years. Couldn’t be happier with my affordable purchase. "

Helpful Cool

1/5
2018-03-09

Terrible learning experience

"I needed an 84” long shower curtain. Wayfair looked like a great solution: many styles, fabrics, prices. I filtered for “in stock only” and chose one of about a dozen white cotton styles. I needed it in two weeks. After five days, the initial order was canceled because it was out of stock. I ordered a new one by phone on a Tuesday morning. Customer service rep said it was in stock and she would have it sent out “express “ that day. In fact, the order was not ready for shipment until Thursday via GROUND for arrival the following Wednesday. I called customer service who told me that the carrier, UPS, had switched the shipping method to ground due to weather delays in Iowa. I checked. UPS and NOAA reported no actual or anticipated weather delays. Further, UPS does not change the freight instructions. Wayfair agreed to send another shower curtain, again via “express.” However, since it was now late in the day on Wednesday, they could not guarantee delivery on Friday. It might be Monday, I needed it Friday. I was already informed by UPS that the package, if picked up Thursday by 4:30 pm could be delivered by 9 am Friday. I argued with the Customer Service agent who steadfastly said the carrier would not deliver by Friday or Saturday. But she placed new express order which should reach me on Monday. On Friday, I received new email that package would ship that day by GROUND and arrive the following Thursday. Finally, a new customer service manager stated that Wayfair’s contract with UPS is limited to Monday to Friday only. Also finally admitted communication issue with supplier who kept ignoring request for “express “ shipping method. Now I have to fight about not paying for something that arrives too late. UGH! I’ll never use Wayfair again. Give me Amazon. They may not have as much choice, but they are reliable."

Helpful Cool

5/5
2018-03-03

Fantastic customer service!

"Unfortunately my order arrived damaged. After contacting customer service, all was taken care of quickly and pleasantly! "

Helpful Cool

5/5
2018-02-22

Nice blanket

"I bought a very nice throw blanket from yall. It is beautiful--pattern looks even better in real life than in the photo!"

Helpful Cool

5/5
2018-02-18

Everything was as I expected. Superb.

"The delivery was on time. Excellent packaging. Very nice delivery men."

Helpful Cool

1/5
2018-02-17

Could not ship correct all bookshelf parts in 4 tries...

"We ordered two large bookshelves. Both came with parts missing.

We ordered two more sets, also came with parts missing.

We has scheduled a handyman to help install - totally wasted his time and had to pay for his fixed fee.

We were promised a manager would call, to inform us about when the missing parts would arrive. The call never happened.

We called again, and were promised follow-up. Again nothing happened.

Total incompetence.

At least they were kind enough to send FedEx to pick up the 4 large boxes. We had to repack everything.

Wasted 4 weeks with them...

So,w went Houzz - Everything came correct the first time.

Won't make this mistake again.
"

Helpful Cool

5/5
2018-02-17

Excellent customer service

"I contacted customer service with questions about a farm sink I was considering. The person I spoke with was very knowledgeable and made the ordering process very easy."

Helpful Cool

Share Wayfair's store rating

Wayfair is a Merchant Member! Learn more

Wayfair is a merchant member
Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,416 merchant members.