• ADDRESS
    15672
  •  
  • BUSINESS HOURS
    8am to 7pm Mon - Fri Eastern
    GENERAL PHONE
    877-734-2458
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@onlinestores.com
    SUPPORT PHONE
    877-734-2458

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  • checkmark icon International Order
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Review History & Profile See full Rating history

Product & services pricing 8.05/10
Chance of future purchase: 7.78/10
Shipping & packaging: 7.50/10
Customer service: 6.62/10
Return/Replacement policy: 6.18/10
Click a star to Write a Review!
3/5
2018-05-24

Telescoping pole locking pin problem

"Quick delivery but locking pins dropped into the inside of the pole while bring the pole down. The company spokesman said to take apart the pole by drilling out rivers holding everything together with no instructions about how to put it back together?? I was able to bend a paper clip and snag the pin to bring them back into position. I now only undo the first “joint” and then pull the rest of the pole out of its sleeve.
Also if you live in a cold climate you need to dig below frost line and pour a concrete base first to 22 inches below ground then proceed per instructions from there.
"

Helpful Cool

1/5
2018-05-24

Very unresponsive and takes forever to get an order, if ever.

"I ordered a flag kit from this company on May 8, 2018. It is now May 24 and I still have not received what I paid for. I emailed the company three times and have had no response. I did call, and was told they are "switching to a new system" and said it would be sent soon. Not only is this a poor business model, they have poor customer service. I wanted the kit in time for Memorial day. Now I wonder if I will get it by the 4th of July, or ever. "

Helpful Cool

5/5
2018-05-23

Time well spent!

"Yesterday, May 22nd I had the opportunity to get a great customer service representative (CSR)~ TARA! I may say this several times but she was GREAT!
I had a lot of questions! I changed my mind several times! I got Tara's opinion on several items! Did I say she was GREAT! OK ~ she was! I was more concerned about taking up too much of her time and possibly she needed to go to another call. She told me several times that I needn't worry as she was OK and we were doing good! I'm so happy that she did not send me to another CSR! Tara gave me all of the information that I needed and wanted.
So as most people do, we are quick to criticize! In this case "not so!" Thank you TARA ~ you were GREAT! And I certainly appreciate your help and professionalism on the phone with me! Thank you! Thank you! Thank you!
In my previous life's work we held corporate values of LEADERSHIP, INTEGRITY, COMMITMENT, & EXCELLENCE. We would handout what we referred to as STAR CARDS if any employee demonstrated one or several of these core values. Tara, your INTEGRITY and your COMMITMENT TO EXCELLENCE IN CUSTOMER SERVICE DESERVES A "STAR CARD!"
Thank you!

PS........as a side note Tara's mother went to Derry High School! I'm from Latrobe and my wife of 50 years is a graduate of Derry High School!

"

Helpful Cool

3/5
2018-05-23

Meh

"I ordered two American Flag stickers, one in reverse for my work truck. It took a long time for me to get them because they were on back order and I also received several emails asking how I liked my stickers and they hadn’t been shipped yet. Also the flag that was in reverse looked completely different from the other one both in color and size. The white stripes were more yellow and I was not as happy with it as I was the normal sticker. "

Helpful Cool

5/5
2018-05-23

If it flaps in the wind...They got it !

"Ordered a number of items. They arrived on time and were of excellent quality, just as described !
Will be buying here again - 5 STARS ! --Tom H.
"

Helpful Cool

5/5
2018-05-22

It was simple and quick

"I ordered the CA flag and the ordering process was simple and It arrived sooner then expected. "

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5/5
2018-05-16

OUR NEW FLAGS:

"THE AMERICAN FLAG, POW FLAG AND THE RED/BLUE LINE FLAGS WERE JUST BEAUTIFUL. THE LAST ORDER WE PUT IN OUR FLAGS WERE DESTROYED BY HIGH WINDS,AND ICE, HERE IN MISSOURI. I FORGOT TO ORDER THE GARDEN FLAG FOR THE E.M.T."

Helpful Cool

5/5
2018-05-16

Great products!

"I recently bought a replacement flag for my 20' pole (which I also got from United States Flag Store). The quality of their products is the best, the service is awesome and I will always come back!"

Helpful Cool

5/5
2018-05-16

Service as I like it!

"The US Flag Store is responsive, quick and gives good follow-up. The product I ordered was as advertised and our group is most pleased. We'll definitely order again!"

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5/5
2018-05-16

Great ALL AMERICAN MADE FLAG & POLE!!!!

"I am a Marine Corps veteran. I wanted a flag & pole that was made in the USA (which is hard to find) and this company had what I was looking for. The quality was what you’d expect from the US. The flag is flying beautifully on the front of my house! "

Helpful Cool

1/5
2018-05-15

Poor service

"I ordered flags for a fire fighter memorial service. Honestly don't know how the quality is since we never received them. I was charged for them and after spending any hour on hold finally got a refund. The people I talked to were insulting and unapologetic. I would never consider doing business with unitedstatesflag, or any of the other associated companies. "

Helpful Cool

5/5
2018-05-10

Good quality items; Happy with purchase

"We consistently have an issue in our local community of having different meetings where there is not a flag available. I wanted a small set of the American flag and our state flag to be able to easily transport and set up wherever I was. I am very happy with the set I purchased. The two flags "match" with regard to the pole and the topper and the base is slightly weighted so it will not tip over, which is a definite plus. I also purchased an eagle topper for a normal sized American flag. The one at our local library (and others I have seen in other communities) had a wing broken off - this might have been a flaw in the design. The one I bought was much heavier than I expected, so that was a nice surprise. It should last a long time with its wings intact. I was very pleased with all my purchases and will definitely buy from this vendor again."

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4/5
2018-05-10

return credit on line

" I ordered wrong call customer service they they gave me a label for return a ship me the right product but I never saw the credit online so now I'm waiting for my charge card to see if I got the credit or not.but all in all they were great it was my mistake I will use them again next year. Thanks Mike

I
"

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+ Read user comments

5/5
2018-05-09

Great white fiberglass flag pole

"With the exception of how the cleat is attached to the pole, the white fiberglass flag pole in my front year looks great. I have had several neighobers comment on the looks. Dealing with your company was easy and have had no reason to contact you. I researched the purchase of a flag pole for some time and found your price to be the best. This flag pole replaced a cheaper alumumun pole that did not last."

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5/5
2018-05-08

Love our new Betsy Ross flag!

"Fast shipping. Superbly made products!"

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