• ADDRESS
    n/a
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 9.39/10
Chance of future purchase: 9.67/10
Shipping & packaging: 9.70/10
Customer service: 9.74/10
Return/Replacement policy: 9.40/10
Click a star to Write a Review!
5/5
2018-07-22

Great for all audio needs

"Every time I've bought from Sweetwater it has been an amazing experience. From start to finish they handle your sale with professionalism. Everything has a tracking number and they even call you to let you know when your order is on the way. You can track online, every time I bought it was free shipping, and you have the option to sign for delivery. All the gear is packaged well for travel, and even come with some "sweet" candy, which is a nice touch. Buy from these guys they know what they are doing!"

Helpful Cool

5/5
2018-07-22

good products

"great place to deal with great products and great corrospondence with customers top notch gear very fast shipping 99.9 percent of my drum gear i get from them "

Helpful Cool

5/5
2018-07-21

The best in the land.

"Thank you.
I got a follow-up call this week, I think from Justin and unfortunately, I was at work and couldn't speak for long.
I told him I had been away from music for some years, but Sweetwater had been the most excellent of vendors when I was outfitting my studio
around 2000. Your service and customer care has only improved since then.
"

Helpful Cool

5/5
2018-07-21

Great Customer Service

"As always SWEETWATER comes through great customer service and quick delivery. "

Helpful Cool

5/5
2018-07-21

Leather guitar strap

"purchased a leather guitar strap. felt the price was decent. No complaints with shipping, product or staff. Staff followed up both before the order and after - nice personal touch. shipping was 3 days. Strap was as shown on the website. happy with my purchase and sweetwater customer service. "

Helpful Cool

5/5
2018-07-18

Really 5 stars because there is no more to give! Wonderful experience!

"Shopping in Sweetwater is a wonderful experience, and it is not only selling, it is friendship, excellent professional advice from all the staff that works there. My Sales Engineer Evan Mehre has a special customer service. He has never failed me and always does his best to attend to my requests and give you the best options! Really 5 stars because there is no more to give! 1000% is recommended to have experience with Sweetwater."

Helpful Cool

5/5
2018-07-18

Sweetwater #1!!!

"A great selection, unbeatable prices, knowledgeable and helpful staff, Super fast shipping. The Sweetwater experience was a very satisfying one. Will buy from again! ⭐⭐⭐⭐⭐"

Helpful Cool

5/5
2018-07-17

Bravo

"Great service,fast delivery."

Helpful Cool

5/5
2018-07-17

A Real Live Person!!

"We love Sweetwater. It's easy to order and a real live person calls when your order is filled....no pressure. They are our favorite Internet company. "

Helpful Cool

4/5
2018-07-17

Guitar strap/tshirt

"Easy website 2 search through, easy ordering - guitar strap came quickly & appreciated the call to tell me tshirt delayed until after hubby bday. Guess it's popular item, idk, but very courteous cust. Service, appreciate that. THANKS."

Helpful Cool

5/5
2018-07-17

Amazing!

"Could not be a friendlier company. Will be back for sure!"

Helpful Cool

5/5
2018-07-16

great costumer service

"this team goes above and beyond. very impressive. "

Helpful Cool

5/5
2018-07-15

Outstanding service

"I needed to make a few changes to my studio in preparation for an important upcoming session. Sweetwater had the gear I needed at the right price and delivered it with plenty of time to spare."

Helpful Cool

5/5
2018-07-15

Sweet

"My order was processed and picked up the same day I called. I tracked it everyday because I was SO excited!! The order arrived COMPLETE the day they said it would and in perfect shape, thank you Fed-X and thank you Sweetwater for being SO SWEET!!!
I highly recommend Sweetwater for ALL your gear as they are fantastic!!

Thanks again,

"

Helpful Cool

5/5
2018-07-14

Sweetwater delivers!

"My musical son (and I) regularly order from Sweetwater. Their prices are always competitive, their service is unparalleled, and they have the nicest, friendliest staff I've ever encountered. Obviously, they are all musicians, who happen to be the nicest people in the world. Can't go wrong with Sweetwater.

P.S. My son says the packages ship immediately and get here quickly:) Thanks Mike!!!!
"

Helpful Cool

Share Sweetwater Sound's store rating