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No Warranty or customer service after sales if something goes bad
"I purchased an android radio for my Grand Cherokee. Before purchasing they got back to me right away with all the questions on compatibility with the radio. When I received the radio they didn't send me the correct wiring harness for my vehicle. They did take care of this right away and I got a new one within a month. Finally got a chance to get the radio installed. It seemed to work ok but the WiFi didn't work well at all so I could not install any android apps. Had to use a USB to do it which takes quite a bit more time. After about a month the radio died. Would not turn on at all. I contacted them and every time I sent an e-mail they got back to me a couple days later with ways for me to check. Does the radio get power, is the cable connected completely and everything. I took it to a stereo shop to have them test everything and the radio was just dead. Put my old radio back in as this one quit working. When I contacted them back about getting this issue taken care of they completely ignored my e-mails. This has been going on for months now. Two more months and the 1-year warranty is up. I think they are waiting for this to come up. They have not replied to my last 10 e-mails. Stay away from this company. If you have issues with your radio after you purchase you probably will not get it taken care of. The radio was $450 and I bought the accessories like TPMS, backup camera, etc.. Totaling $615.00 What a messed up company. Buy only from companies that back their products."
06 Honda Accord Seicane Install
"This was for my wifes 06 Honda Acoord EX-L sedan. Initially purchased a dash kit and stereo unit from a local audio shop and the dash kit was $600 (Scorche Brand) plus the JVC deck $180 for total of $850 with tax. Was not happy with the quality of the dash kit, seemed really cheap and did not look stock, included climate controls and such. The JVC deck was also low end with basically text for a screen. Anyways brought it back for a refund when I seen the S106019W replacement unit for the 06 Accord with wireless backup camera. Paid around $600 with shipping. Arrived 11 days later. Installed the unit, not much for instructions but was fairly straight forward, I have training with installations and was a YouTube video available. Few things I noticed right away while installing; radio wire was tight fit, cords on the back of the unit prevented a perfect fit, removed the storage door underneath unit to allow proper fit of the storage container. Overall please but would have been nice to keep the storage door cover under the unit. Saved a couple hundred dollars going with the Seicane over the local dash and deck kit. Even with the install issues it still looks better and has more capability such as CD player, DVD player, Bluetooth for hands free calling and connecting to mobile device to play music when compared to the JVC I first purchased. Also the GPS capability seems to be useful which was not expecting (wife was telling me about it). I still have to install the wireless backup camera, did the install out the Canadian winter weather so will wait until spring."
Poor customer service and system software issues..... DO NOT WASTE YOUR MONEY... PLEASE
"Same as most negative reviews, bought the product for my X164 platform Mercedes GL450. Poor instructions or lack there of, install was figured out, unit is operational that is if you are only interested in listening to poor radio reception and CD's.......... When sold I asked a all the questions, b-4 purchase, like Sirius compatibility, phone compatibility, if the latest software was installed, what optional equipment was needed for my install (and bought that also, decoder, back-up camera, etc). So here lies the issue, Mirror Link, when connected to my phone (or anyone else, have tried a few thinking my S8 plus may be the issue), the connection will complete then sometimes within seconds or minutes it will drop and the stereo will go through the whole re-connection process after a couple black screens, this just repeats itself over and over. So with out Mirror Link this unit is pretty worthless.... Seicane's response (after 4 emails with worthless responses), you need to update that the system software? (thought it had the latest greatest when sent?). Then sent me the file, downloaded it and formatted it to a mini SD, then comes the fun, install the SD nothing happens, go to settings (which one the car symbol or apps? still can't get an answer on that) then go to about device (funny my unit has no selection under either tab??) then to system updates (Hmmm, don't have that option either on anything tab wise that I have opened). Back to emails, now no responses (4 emails have been sent). Sent an email about returns, no response. So all that said, this just follows in suit with the rest of the reviews (were issues have arose), wish all the the best of luck, but would suggest just to avoid the issues and heed the negative reviews and avoid this unit period..."
"I installed the radio on last weekends, and it looks amazing and works great. The only problem i was having was the rear view camera i bought together, there was a warning triangle on screen when i reversed my car. Thanks to your response, after i have connected the right plugs under the instruction, the camera works fine now. Great radio with good customer service! Highly recommended!"
Great customer service!
"While I was installing my new radio I broke the glass. Thanks for sending me a replacement screen immediately. The radio is now installed in the car and works very good. Sound is wonderful. Plenty of options in the menu. Thank you so much Seicane!"
"Thank you and happy new year to you! You have made my 2018 driving time very much more pleasurable with your product. Much success for both our futures. I especially appreciate your product support, thank you!"
no after sales warranty
"DON'T BUY FROM THIS COMPANY, CHEAP COMPONENTS. WONT HONOR WARRANTY IF PROBLEMS OCCUR .Bought head unit for merc SLK worse thing I ever did.As mentioned in other reviews there is no fitting instructions. Even professional fitter struggled to work out wiring harness.After fitting no steering wheel functions worked although promised, after six months rear camera stopped. Problem 'reverse' wire going into unit .Unit would not switch to camera mode.Asked for unit to be repaired HA HA. E mails eventually just ignored, waste of time.NEVER BUY FROM THIS COMPANY."
DO NOT BUY. Customer service is non existence and it doesn't fit.
"I bought this for my fiance who was really excited. I bought it for a 2014 Mercedes CLA 250. The instructions... well there aren't any. I have extensive background in wiring and factory wiring with different american and domestic dealerships and I had problems figuring this out. The screen is not crisp clear like expected. There were settings on the module you plug all the plugs into that were not correct that should have been set at the factory and joe car owner would have never figured out the settings. The trim that goes around the screen DOES NOT FIT. the factory trim will not work with the new screen either. If you have any sense and are researching this company..... RUN. When you ask them a question they email you back in a day or 2 and ask you to email a different person. When you email that person you get no response. I have emailed them a couple of times and still no response more than a month later. DO NOT BUY DO NOT BUY DO NOT BUY DO NOT BUY DO NOT BUY DO NOT BUY. Horrible company. Run"
Don't buy for 9.98 + E38 BMW
"Bought their unit for my 2000 BMW 740il. Followed the email instructions and sent them dashboard pictures. Problem is that in September of 1998, BMW redesigned the environmental system and the head unit will not physically fit. While the face plate will fit, the DVD chassis will not. I emailed seicane about this and they assured me it will work. When i emailed photos of the head unit not fitting, they replied with an empty email and a broken attachment. In addition their website didn't mention they operate out of Hong Kong and the processing time added with shipping equated to two weeks. Furthermore, the instructions were from a previous 7 series generation. In short, they know that their product doesn't fit 9.98 and up E38s but they don't care because they have your money by the time you find out."
Easy to install looks great better then factory.
"Package arrived within 10 days from order. Everything I needed plus some extra cables for future add on's. Easy to install took less then 20 minutes truly a plug and play install. If you are looking for a replacement for your vehicle i highly recommend this unit. Installed in a 2012 dodge ram 1500"
"I love and want this head unit and want this to be fixed fast as possible to give 5 stars!! I followed your instructions and the equipment is working well.Thank you for your time!The GPS is also good and in Spanish.Thank you very much!!!"
Like the unit
"I am very satisfied with the delivery, all the parts are in place, all the cables.I installed it the same day and so far everything seems to be working fine.I like the unit and having a lot of fun exploring it and all it's functions. I have a friend that is planning on buying the same unit. He likes it too, but he has to save up first before he can order it.. Thank you."
They do not stand by their product!!
"I was very excited to get my new head unit, but extremely dissapointed once it was installed. None of the features work well and the fit is terrible. Main reason I bought it was for the GPS which does not work. The company will not even respond or offer assistance! Only thing its good for is radio, which you probably already have. Do yourself a favor and buy something else!"
"I bought this head unit for my 2015 Jeep Wrangler Sahara Unlimited. I installed the unit as directed, during the installation it continued to blow the fuse and could not work. Thanks to your photos and description, I realized it was my mistake and I had used the wrong power harness. Once switched, it works beautifully. Easy to use, touch screen very responsive, radio and Bluetooth works well, navigation excellent, I am really enjoy it."
"The system arrived, it was just what I expected. Not only fit like a factory replacement, but the features were awesome! Will highly recommend!!!fortunately my steering wheel controls, cd, player, FM Antenna, GPS antenna, Radio, External Microphone, Time and the USB ports all work with the Unit .The sound quality is the best though, The screen is big and beautiful and can play music videos on it, while listening to your music. Also I have the OBDII monitor and can monitor most engine information on nice digital dials on the screen that you otherwise would not see.Overall I am happy with it."