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Review History & Profile See full Rating history

Product & services pricing 8.61/10
Chance of future purchase: 7.89/10
Shipping & packaging: 7.88/10
Customer service: 7.63/10
Return/Replacement policy: 7.37/10
Click a star to Write a Review!
5/5
2018-05-25

wondrful!

"I have received the product from Seicane company, the delivery is so fast.And thanks for the quick responds of the Seicane customer service.I am so satisfied with the service.Shipping with you is a very great experience.With the new unit,we can enjoy the wonderful functions. And for such money and the great unit,everyone deserves."

Helpful Cool

5/5
2018-05-17

Fast Shipping

"Fast shipping. This set includes a wire with a relay output to connect to the car. The quality of the navigation is good. The unit works well and runs very quickly. I recommend the seller."

Helpful Cool

1/5
2018-05-16

360 degree surround view camera system

"This company is just horrible in terms of customer service. I asked a few very simple technical questions and they refuse to answer the questions on how to hook up the system. I will avoid them at all costs in future. "

Helpful Cool

1/5
2018-05-14

Zero customer service

"I ordered a radio from them and paid extra for express shipping. They shipped it ground instead and wont respond to my request for a refund of excess shipping. They sent me the wrong harness and despite 5 emails on that issue alone the only response Ive gotten is "send us a picture of your dash and year and model of car". Hello!!!, I did that when I ordered the radio. They respond immediately if you have a question before ordering. Afterwards, forget about getting a response. I should have looked at reviews before ordering. Save yourself the intense aggravation ordering from them will create and buy elsewhere. "

Helpful Cool

5/5
2018-05-09

perfect

"The product fit my car and works well. Once again thanks for your after sale support from your team. The system works perfect so far. I highly recommended to all of my friends. Thank you!"

Helpful Cool

5/5
2018-05-04

recommend the product

"Super tape recorder, video, photo, navigator, music - work fine,The navigator was installed easily, it plays the music perfectly, plays loudly; The video also plays in any capacity; Language is established easily. The rear view camera is excellent, the whole picture is reproduced in unit, clear, even at night. Only when the reverse is activated, the sound is muted and no music is played. Need to get used to it. In general, the tape recorder is satisfied with my husband. For such money, in general, fire! Thank you seller, I recommend the product!"

Helpful Cool

5/5
2018-04-28

5 stars!

"everything is fine, thanks, very fast delivery, installed checked, everything is as in the description, the buttons on the steering wheel work like on the staff, the info from the climate and doors is displayed, sees and reads all the files, so far everything is super, I advise to purchase!!!"

Helpful Cool

1/5
2018-04-25

Worst Experience EVER!

"If I could give this company a 0 star I would. They are terrible when it comes to customer service! We received our radio unit for a 2016 Subaru in February with the wrong wire harness to attach. After multiple emails, we finally got them to send us the correct harness the radio didn't work when we plugged it in. Multiple emails later again to a very awful customer service, they say it is the display screen and send us a new screen to correct the issue. The radio is still not working. Mind you, we are now into APRIL after buying the unit in February. Then they say send us the radio back and we will send you a new unit. We spend over $100 to ship the unit back and they send us an email saying they won't pay shipping and that they are at too much of a loss and just want to refund the price of the radio minus all the shipping! So we have now spent over $200 in shipping from beginning to end and are out a radio. The company is absolutely the worst when they say they pride themselves in customer service. Do not waste your time or money trying to buy from this company because the headache was far worse than the product they sell. "

Helpful Cool

5/5
2018-04-23

OK

"Installed, all of the wiring harnesses were correct, everything works, The satellites catch well and gps , sound for 4, connected via RCA to aux. All the rest (power, backlight, antenna) connected in parallel to the regular connector of the radio. It work well and good product. Thanks!"

Helpful Cool

5/5
2018-04-18

Problem solved

"Problem solved (bad connection) everything is working fine now and I’m a happy customer.
The unit is fitting perfectly, connection cables were correct and have a nice video image from the reverse camera once in reverse shift. Good Product and thank you very much!
"

Helpful Cool

5/5
2018-04-13

Everything is good

"The package came in a short time, it was packed very safe. rear view camera, radio tape recorder and micro SD card on 8 GB. Installed easily. Works perfectly. The only thing is to understand the rear view camera. The machine is wider than the borders on the camera. As for the equalizer, there is he well settings too little amplifier is connected video photo audio produces well Sensor is also quite good. Seller very much I advise very sociable at my request Changed the delivery address.
Additionally, there is the possibility to connect a TV tuner. In settings and operation it is very simple. The display keeps well both closed and open does not hang. for this money is very very good better it is unlikely to find it plays no censures clearly Navigation is also very good, Also through the bluetooth talk me it hears well ,
I advise everyone!
"

Helpful Cool

1/5
2018-03-20

Stay away from this scam company

"I purchased an Android radio system with DAB+ for Mercedes GL.
The included DAB+ USB adapter is not detected by the radio.
I have now tested with a total of 10 DAB+ USB adapters (that works on other Android radio systems), and the Seicane system will not detect it.
I have now spent the last 10 months sending warranty claims to sales1@seicane.com and aftersales@seicane.com.
They are answering after some time, but there are answers like: "Try another DAB+ USB adapter, please read the user manual."

And this are the repeating answers.
It seems like they are doing their best to wear out the customers to avoid any warranty claims.
I paied US$ 755 for this system, but its natural destination is the trash bin.

I have purchased other Android systems from other shops in China, and these systems are working perfect.
The Seicane system ****.
Stay away from this scam company.
"

Helpful Cool

2/5
2018-03-14

Slow response from AfterSale custumer service and Tech support.

"I purchased a GPS head unit model S6947. The it looks good but I didn't received the proper harness for my 2008 Toyota RAV4 with JBL system. It took over month to get it. The one I received doesn't work. I am able to turn up on the unit but no audio comes out. The GPS work well. The Wi-Fi works too. The DVD player works. The Steering wheel control works. the Bluetooth connects to my Smartphone. The Google Play updated Chrome and other apps. I am waiting right to see what Seicane is going to do. DId not test the Mini Torque ELM 327 but it does work with my Smartphone."

Helpful Cool

1/5
2018-03-11

Audi TT stereo frame

"The frame did not come with a metal frame to connect my head unit to the car’s dashboard. So once installed my head unit was free to slide around.
A separate trimming frame was supplied to frame around the head unit. Only a rubber band was supplied to connect this to the main stereo frame. So again... not secure.
The finish was cheap looking and shiny, and didn’t fit my car properly (large gap was clearly visible once installed).
Hence the product was completely useless and a waste of money.
"

Helpful Cool

1/5
2018-02-13

No Warranty or customer service after sales if something goes bad

"I purchased an android radio for my Grand Cherokee. Before purchasing they got back to me right away with all the questions on compatibility with the radio. When I received the radio they didn't send me the correct wiring harness for my vehicle. They did take care of this right away and I got a new one within a month. Finally got a chance to get the radio installed. It seemed to work ok but the WiFi didn't work well at all so I could not install any android apps. Had to use a USB to do it which takes quite a bit more time. After about a month the radio died. Would not turn on at all. I contacted them and every time I sent an e-mail they got back to me a couple days later with ways for me to check. Does the radio get power, is the cable connected completely and everything. I took it to a stereo shop to have them test everything and the radio was just dead. Put my old radio back in as this one quit working. When I contacted them back about getting this issue taken care of they completely ignored my e-mails. This has been going on for months now. Two more months and the 1-year warranty is up. I think they are waiting for this to come up. They have not replied to my last 10 e-mails. Stay away from this company. If you have issues with your radio after you purchase you probably will not get it taken care of. The radio was $450 and I bought the accessories like TPMS, backup camera, etc.. Totaling $615.00 What a messed up company. Buy only from companies that back their products."

Helpful (1) Cool

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