justfab.com
Shoes
185,293 reviews
7.67 / 10
  • ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 7.77/10
Chance of future purchase: 7.70/10
Shipping & packaging: 8.12/10
Customer service: 7.77/10
Return/Replacement policy: 7.63/10
Click a star to Write a Review!
4/5
2018-07-18

JustFab app

"I think the app for iOS needs some work. There’s no back button so it makes it difficult to go back to where you started. "

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Rae.T from JustFab has responded
Posted Jul-19-2018

“Hello Melody,

Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and service. Your comments help us know what we can do better. We hope you have Fabulous experiences with us in the future!

Take care,
Rae”


5/5
2018-07-18

Great experience

"Absolutely loved it!! Already put in a second order! Definelty recommend to others. "

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Rae.T from JustFab has responded
Posted Jul-19-2018

“Hello Jane,

Thank you for sharing your awesome feedback. We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a FABulous day!

Cheers,
Rae”


1/5
2018-07-18

Sizing is way off

"I have returned numerous items because the sizing is way off. At this point I have credits I don’t even want to use because I just keep having to return everything "

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Rae.T from JustFab has responded
Posted Jul-19-2018

“Hello Makenzie,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. A member of member services will email you shortly to assist you.

Best,
Rae”


5/5
2018-07-18

JustFab is the best!

"JustFab is an amazing website! So sufficient and easy to use! There products are great! The only online store I approve off 100%! "

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Rae.T from JustFab has responded
Posted Jul-19-2018

“Hello Johanna,

Thank you for sharing your positive feedback. We’re glad to hear that you’re pleased with the website and you're happy with your purchase. Hope you have a FABulous day!

XoXo,
Rae”


2/5
2018-07-18

Annoyed

"After unknowingly signing up for a membership and being charged $40, I was told I couldn’t receive a refund. All I did was buy one pair of shoes and now I’m being charged for a membership. I don’t even buy shoes that often, I was just trying to treat myself. Needless to say, I’m canceling membership and will not be ordering from them again. "

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Andrea,

We're sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


4/5
2018-07-18

The customer service is excellent

"Downside is I forgot on a number of occasions to skip a month. But I never had a problem finding something to use it on. The customer service was always excellent prompt and courteous whenever I had an exchange, or in cleaning up my account when I recently cancelled my membership because I can no longer afford it. "

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Teresa,

Thank you for providing feedback about your experience with JustFab! We always welcome the opportunity to improve our products and service.

Best,

Kim


5/5
2018-07-18

Love it

"Is always been excellent. "

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Olga,

We are glad that you are having a great online shopping experience! We love hearing from fabulous members like you!

Cheers,

Kim”


5/5
2018-07-18

shipped quick!

"I love Just Fab. My shoes are great, they fit great, and they came so fast!"

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Carolyn,

We love you too! We love being able to provide a positive experience for members like you.

Stay Awesome,

Kim”


3/5
2018-07-18

OK

"Rates are higher. Advantage is the VIP program, it adds the credit that can be used when I want. I do not need to worry about credit cards etc. However it is not using the existing credits towards the purchase. For example, if there are 4 credits it uses one credit only and I paid again from credit card which should be changed. Reduce the prices.... the same clothes are available at low rates in other websites.... who could come forward to buy the same clothes at high rates.... "

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Ishwarya,

Your feedback is important and we would like to make things right. Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


1/5
2018-07-18

Takes too long to receive items

"Site says 2 day shipping but my order has not even been processed and it has been 3 days! They are going to ruin by birthday which is Saturday "

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Ashley,

When our members are unhappy, we're unhappy... Let us make it up to you! Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


5/5
2018-07-18

Excellent

"I love my red suede sandals. They fit perfect and very comfortable"

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Sherri,

Thank you! We love offering our members a vast array of styles and designs they will enjoy!

Take care,

Kim


5/5
2018-07-18

Like a walk in the park

"My shopping experience with JustFab was just fabulous! Great selection, like being a kid in a candy store. "

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Rita,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!

XO,

Kim


5/5
2018-07-18

Website

"The JustFab website is very easy to navigate.
"

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Judith,

We are glad you are enjoying our website! We love hearing from fabulous members like you!

XoXo,

Kim”


5/5
2018-07-18

Great

"Great service, quick shipping always have my size "

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Kelly,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,

Kim


1/5
2018-07-18

Why won’t they let me cancel?

"They’re shoes are horrible as they last only a month if you’re lucky. I ordered some clothes this time because they won’t let me cancel and I had a family emergency this last billing cycle, so I forgot to skip the month. I’m sure the clothes are going to flimsy and cheap, just like their shoes. I just wish they would let me cancel. Ive already placed a stop payment on my account, so we shall see. "

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Kim.P from JustFab has responded
Posted Jul-18-2018

“Hello Danielle,

We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.

Best,

Kim”


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