glencara.com
150 reviews
7.12 / 10
  • ADDRESS
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  • BUSINESS HOURS
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    GENERAL PHONE
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    FAX
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  • SUPPORT EMAIL
    vipservice@glencara.com
    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 6.18/10
Chance of future purchase: 5.38/10
Shipping & packaging: 5.38/10
Customer service: 5.00/10
Return/Replacement policy: 4.79/10
Click a star to Write a Review!
5/5
2018-08-09

Beautiful items very happy

"I ordered a replacement wedding band, pendant and earrings, I have to give 5 stars for all areas, the system for ordering was easy, make sure you convert currency for your country, even still it is well worth the money! The quality is amazing and I would highly recommend Glencara to anyone. The communication with the staff inquiring on delivery times was fantastic, they are very friendly and accommodating you won't find kinder staff anywhere.
If you love the Celtic history, which for me is my family heritage, and jewelry as much as i do, do yourself a favor and check them out... they have the most exquisite pieces to choose from.

Highly, highly recommend
"

Helpful Cool

1/5
2018-07-26

Item not received

"I purchased a Celtic Cross as a gift on June 27, 2018 with an email confirmation of shipment on June 28th. My item has not arrived. I sent an email on July 21, 2018 asking for information on my order or a tracking number. This was ignored. I again sent a second email today, July 26, 2018. My next communication will be with PayPal to dispute this purchase and obtain a refund. I would not recommend doing business with this company. I will never purchase from them again, especially after seeing so many similar complaints. Looks like I have plenty of company..,"

Helpful Cool

1/5
2018-07-20

Total Scam!!! They completely ripped me off. Spent 500 bucks and never received my gold cross I ordered.

"Spent 500 bucks and never received my order. No response now after ordering a good cross two months ago! Total scam! "

Helpful Cool

1/5
2018-07-20

DO NOT DO BUSINESS WITH THIS COMPANY!

"See the prior reviews. My experience was exactly the same. Delays, emails that apologize, manager will respond etc. I have contacted my credit card company and filed a dispute. Avoid this company!"

Helpful Cool

1/5
2018-07-18

Scam. Avoid this company!!!!

"Ordered a Celtic cross for my son. They never delivered it. Sporadically returned emails with excuses of why they could not send it out. No way to reach them via phone. Horrible customer service and I never received my purchase. had to file a dispute with my credit card company. Scammers!!!!!!!"

Helpful Cool

1/5
2018-07-11

Glencara missing ring no refund

"A ring for my partner's birthday never arrived. Just automated messages from phone and e-mail. No refund offered. You cannot speak to anybody in the company. Spent over an hour on hold to PayPal to ask for a refund after a long day at work. Glencara must be some sort of scam!!!! The order was placed one month ago."

Helpful Cool

1/5
2018-07-10

Serious scam artist just run a mile your product will simply not arrive even though they take your credit card payment

"Many excuse e mails but no product "

Helpful Cool

5/5
2018-07-05

Wonderful company

"I placed 2 separate orders from Glencara and had a great experience both times. Their website is easy and quick, the order came faster than expected, and the quality of the merchandise is exceptional..especially for the price. I am extremely happy with this company. I’m proud to spread the word about them and I intend to order from them in the future."

Helpful Cool

1/5
2018-07-04

What an absolute nightmare of a company.

"Having ordered rings in early March for our wedding in May, we have been married for two months and still do not have one of the rings. Only one ring was correct as ordered and we have returned the other ring. They are giving us the runaround and have repeatedly promised, then failed to deliver the remaining ring. I am taking legal advice as we have paid over £800 and cannot get our order filled. Buyers beware. We wanted matching rings and it has been an absolute farce. They have no active phone number and do not respond to half the emails you send. Then when they do respond it is just lies, they told us the rings are being sent continually, every time we asked "they are in the final stages of quality control and are being dispatched this week" would be the response. Just lies. We are in touch with solicitors and would urge no-one to use these con men."

Helpful Cool

5/5
2018-06-29

Claddagh Ring

"I purchased a Claddagh ring for my niece's birthday. It was just beautiful she loves it! i would give a 10 star if it were available. So happy I purchased this ring from Glencara.
"

Helpful Cool

1/5
2018-06-28

PayPal found in my favor

"Still no response from Glencara regarding my missing order that has not been shipped. I disputed with PayPal several weeks ago and today was notified that they found in my favor! Do not order from this company. If you decide to do so, use PayPal so you have a recourse when your item is not delivered. Save all your communications via email. That’s all it took for PayPal to determine I was ripped off!"

Helpful Cool

5/5
2018-06-25

The claddagh-ring

"This was as excellent choice for my friend. Thank you for the excellant craftsmanship."

Helpful Cool

5/5
2018-06-22

Glencara Ireland

"This has been a very good experience with Glencara, it was our first time of purchasing items, and from start to finish, the experience was excellent. and correspondence with our helpful lady Maria, we got what we wanted. Will shop again with them
Regards Rowena
"

Helpful Cool

5/5
2018-06-21

Easy purchase

"5 stars! The piece is more beautiful than the relatively low-res picture they posted on the site (a sterling silver cross), and was happy when we received it to see how nicely it had been made. Shipped very quickly too from across the pond! Definitely a great retailer to support."

Helpful Cool

5/5
2018-06-07

Awesome!

"I ordered earrings and a cross that I adore. There were no problems at all.
I plan to order some more things.
Thank you Glencara.
"

Helpful Cool

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