dressfirst.com
268 reviews
9.17 / 10
  • ADDRESS
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  • BUSINESS HOURS
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    GENERAL PHONE
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    FAX
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  • SUPPORT EMAIL
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    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • option not available Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 8.75/10
Chance of future purchase: 7.50/10
Shipping & packaging: 7.50/10
Customer service: 7.50/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
5/5
2018-01-18

Excellent

"I had an issue with my order, however customer support was attentive and took care of my issue in a timely manner . Appreciated them working me to make sure I was satisfied. Will order from dress first again. Thanks again !"

Helpful Cool

5/5
2018-01-04

Excellent

"was very good with fast deluvery"

Helpful Cool

4/5
2017-12-12

Good customer service

"They have good customer service , happy they were able to resolve my issue. "

Helpful Cool

5/5
2017-06-06

Top service

"I ordered my burgundy dance shoes, they arrived before I was expecting them and the product was as advertised but lovelier in real life. The leather is soft and supple and the fit was just perfect, the shoes fitted and were comfortable as soon as i put them on. The shoes are extremely pretty and the heel height is perfect for dancing, not too high not too low. I appreciated the correct dispatch and consignment follow up details. Look forward to ordering more shoes from you."

Helpful Cool

5/5
2016-03-27

Beautiful!

"I ordered a dress from a competitors website and had a terrible time with them. Their customer service, quality, and timeliness were poor, and that's being nice. I tried a second time here, and found a lovely dress. It was delivered quickly, measurements were perfect, and the quality was fantastic. I couldn't have asked for better. It gave me the confidence needed to face the rest of the wedding excitement with my head held high. "

Helpful Cool

3/5
2016-03-11

Service is attentive

"They were able to sort the issue with my order in a timely manner. I still have not receive my order as of yet to comment further."

Helpful Cool

5/5
2016-03-06

Amazing dress

"This is my first experience with Dress Fisrt and I have to say that we are very happy"

Helpful Cool

5/5
2016-02-13

"They work with you and they are good to fix any problems that may come up. "

Helpful Cool

5/5
2015-11-15

"DressFirst's service is quick, professional, and high quality! The product I got was exactly what I hoped for and then some, and I got tons of compliments on it. Highly recommend to anyone!"

Helpful Cool

1/5
2015-07-01

"Horrible. The worst experience I have ever had as an online customer was this one.
Colour, was by far as in the picture presented on their site. I ordered a fuchsia dress, when arrived, was totally pink.
The cut of the dress, totally different than in the picture. If you don't believe me get my email and you will be convinced.
137£ for the dress. I bet the costs aren't more than 50£ and I repeat myself, extreme low quality. The embelishment looks aweful and totally different in comparison with the publicity picture.
Free shipping was actually extra costs for 60$
IN CONCLUSION. THEY SHOULD CHANGE THEIR NAME INTO DRESSLAST.
"

Helpful Cool

5/5
2015-06-11

"just ordered once, and I will order even more on this site!
high quality, beautiful product, fast shipping, safe payment
I'm very happy with the things I ordered here
I really can recommend it!
"

Helpful Cool

5/5
2015-05-16

"Dear Dressfirst!

Thank you very much! Very nice, and comfortable all shoes what I ordered. I am glad that I found out this side :). Only from here I order. Express, cheap, and reliable.
Marianna
"

Helpful Cool

2/5
2015-05-07

"I didn't get my dress yet, but it's strange that you can't call either mail to them. I didn't get an order number so I can not track mY dress! I'm stressed right now Aand my wedding is coming closer!
"

Helpful Cool
No Avatar
DressFirst from Dressfirst.com has responded
Posted May-08-2015

“Thank you for shopping at DressFirst.com! This is customer service representative from DressFirst.com.

Please note that your package is on the way and will reach you within 2-3 days.

We checked that the email you used to place the order is dede@hotmail.com and the shipping confirmaiton email we sent to this email address. Please check it. We also sent you the tracking number to your dede@hotmail.com .

Please do not hesitate to let us know if there is anything else that we could help with.”


3/5
2015-04-08

"I was so stressed about this way to buy my prom dress. I wasn't sure if this site was secured and If after paid the order they never send my dress. But what I liked it's they write every step that they completed they tell you on the site. What I disliked it's when my dress arrived at my door I had to pay 97,75$ for the shipping, but on Dressfirst.com it was written that shipping is free. I think that we deserve to know that it's not completely free, so Dressfirst.com should write it on their site that's not completely and advise that's possible to pay another 97,75$ when the dress would arrive. Finally I'm very satisfied of my dress, even it smells fish !! "

Helpful Cool

1/5
2015-03-20

"My order arrived at my door with a brokerage fee of more than $80. I'm not paying that and currently have refused the shipment twice. The website is mis-leading when it represents free shipping and full returns if you are not happy. I'm very disappointed and am considering filing a complaint with my charge card company if I don't get any satisfaction. I see others have had this same issue, I will be telling everyone I know not to use this website. I'm hoping to hear from someone regarding this matter.

Update: No response to this post but I did contact customer service who offered me half of the shipping even though others were offered full refunds. After receiving the dresses, I was further disappointed by the quality, color and fit. Even though I had completed the measurements as directed, none of the dresses fit. I know my size and even ordered a larger size to insure the fit. I will returning all of the dresses. So far, I'm not impressed with my first and likely only experience with Dress First.
"

Helpful Cool

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