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Stores > Diamond Nexus
  • Diamond Nexus Diamond Nexus Elite Status
    • ADDRESS
      53132
    •  
    • BUSINESS HOURS
      Weekdays: 8am-9pm Weekends: 9am-5pm
      GENERAL PHONE
      (800)509-4990
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      (800) 509-4990

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.32/10 8.32/10
    Chance of future purchase: Rating 8.10/10 8.10/10
    Shipping & packaging: Rating 8.58/10 8.58/10
    Customer service: Rating 8.21/10 8.21/10
    Return/Replacement policy: Rating 8.28/10 8.28/10
Voice your opinion! Review Diamond Nexus by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2018-02-17

Excellent! All the way around!

"Beautiful, gorgeous, unique ring! Superior service, phenomenal pricing....can’t say enough! Fabulous experience!!"


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Verified Customer
Rating 10/10
5/5
2018-02-17

The ring is beautiful

"The entire process from ordering to deliver was smooth and hassle free"


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Verified Customer
Rating 10/10
5/5
2018-02-17

Great experience - loved the ring.

"Loved the ring I got from Diamond Nexus. A small eternity ring - quality was excellent. I'd purchase from them again without hesitation."


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Verified Customer
Rating 10/10
5/5
2018-02-15

Very impressive. Better than expected!

"1st purchase and was completely surprised by the quality of my earrings. Will definitely purchase again and send family and friends to Nexus."


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Verified Customer
Rating 10/10
5/5
2018-02-15

Setting Up My Service

"Everything was perfect! Excellent!!"


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Verified Customer
Rating 10/10
5/5
2018-02-15

Good company, selection, customer service

"Although we returned the ring we ordered, we had a pleasant experience overall. The ring was beautiful but there were just enough slight differences from the online photos that we decided to go elsewhere. We did like the company mission, however, and while the ring didn't turn out for us the way we had hoped, the return process was extremely simple and with no hassles. We would still recommend this company to anybody looking for a diamond alternative."


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Verified Customer
Rating 10/10
5/5
2018-02-12

Beautify Jewelry

"The size diamond I wanted for a reasonable price. Quality was outstanding and I am happy with the purchase. Shipping was fast."


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Verified Customer
Rating 10/10
5/5
2018-02-11

Great service

"The ring I ordered came promptly; it was beautiful but a little too large for my liking so I returned it. It was accepted back easily & quickly. Great service."


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Verified Customer
Rating 8/10
4/5
2018-02-10

Beautiful

"The ring came out better then expected. "


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Verified Customer
Rating 10/10
5/5
2018-02-09

Christmas Present

"excellent, loved the earings, worth the price. "


Rating 2/10
1/5
2018-02-08

Poor exchange service

"I ordered a pendant and chain, paid in full. The pendant seemed larger than a real diamond I was trying to replace. I called them to downsize pendant from 1.2 ct to 1.0 ct and added two pair of earrings to the new order. They took my credit card info and said my card would be charged when the next order ships. Perfect! I thought all was well. I dropped the return item at a ups site on Sunday afternoon 2/4/18. The very next morning, Monday, 2/5/18, my credit card was charged for the replacement pendant. Online, I noticed all 3 of my pending items had gone on sale. Since my items had not shipped, I reached out to customer service, but have been ignored. Yesterday, I was able to get a chat rep and was informed they had received my return but won't ship, because I hadn't paid and they don't keep credit cards on file. If that's true, how did they charge my card last Monday? The chat rep kept acting like she was confused. Customer service has made no attempt to contact me to get this resolved. I now own a $100 chain for that I've paid almost $600. No pendant. No earrings. IF this ever gets resolved, I won't be doing business again with this company. "


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Verified Customer
Rating 2/10
1/5
2018-02-07

Cheap looking

"The jewelry was not like the pboto."

Rep reply posted Feb-20-2018

A rep from Diamond Nexus, diamondnexus1, has responded

“I am sorry to hear that you weren't happy with your jewelry. I do see that you have already returned the piece. We always offer 30 days from the date of delivery so you can see all our pieces in person to determine if it's right for you. Pictures don't always due justice to the pieces online. ”


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Verified Customer
Rating 10/10
5/5
2018-02-07

Love my earrings

"a few years ago I had to sell my diamond earring and I’ve been wanting to replace them ever since but I just can’t spend that kind of money. These earrings are exactly like them and I can barely tell the difference. They are beautiful and came packaged so nicely that when my friend saw them in their box she thought they were real. Now I want to buy a ring! "


Rating 10/10
5/5
2018-02-06

Beautiful ring!

"I am so happy with this gorgeous ring of mine...! There are no words to describe its beauty and clarity. Thank you, Diamond Nexus!"


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Verified Customer
Rating 10/10
5/5
2018-02-06

Fantastic! Excellent deal.

"I'd been desiring the Cinderella Staircase since I first laid eyes on it, but I wanted it set in palladium. Sure I wanted a larger centre stone, yet I could not believe my eyes when I saw the price! I am 200% happy. Yes, I've seen a few more advertised, but not at the splended price I procured mine. Oh, and the payment plan is excellent."


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