• ADDRESS
    5050 Ashland Way
    Franklin, WI US
    53132
    Note: This is a local storefront
  •  
  • BUSINESS HOURS
    Weekdays: 8am-9pm Weekends: 9am-5pm
    GENERAL PHONE
    (800)509-4990
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customerservice@diamondnexus.com
    SUPPORT PHONE
    (800) 509-4990

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile See full Rating history

Product & services pricing 8.03/10
Chance of future purchase: 8.09/10
Shipping & packaging: 8.44/10
Customer service: 7.85/10
Return/Replacement policy: 8.25/10
Click a star to Write a Review!
5/5
2018-05-23

Just awesome!

"A great customer service!"

Helpful Cool

5/5
2018-05-22

Excellent value and customer service

"Everything about the purchase was easy and the custom service was outstanding. The ring is beautiful and my fiancé loves it. The value only made the purchase that much satisfying. Would recommend this product and the company to anyone looking for high quality diamond alternatives "

Helpful Cool

5/5
2018-05-21

Incredible service

"The staff was very helpful! The ring is absolutely beautiful!!!!!"

Helpful Cool

5/5
2018-05-21

A wonderful experience.

"I am a referral to your company. Everything she said to expect was exceeded by the professional business practices. Thank you."

Helpful Cool

5/5
2018-05-11

absolutely breathtaking

"I have several diamond nexus rings and they are all gorgeous. They’re also well made and substantial. I enjoy them more than my natural 3 carat diamond as their quality is much closer to a flawless white diamond. And you can’t beat the price."

Helpful Cool

5/5
2018-05-11

SO VERY HAPPY!

"I have been looking at Nexus products for years. I am in a committed relationship and have had diamonds before and brought me no luck, so this time I wanted to go another route and remembered Diamond Nexus. I showed my significant other and he was hesitant as he didn't want anyone to know it wasn't a "real diamond" like he couldn't afford it. I had him read all of the info on your site and convinced him it was a real diamond, just lab created vs mined. It was my decision to go with Diamond Nexus and am so happy I did! My ring is absolutely gorgeous. I have a 1 carat flawless diamond that was my mothers, and when I put them side by side, they look the same! I couldn't be happier with my choice. I would love to have the band to match my ring......we'll see! Thank you Diamond Nexus for making such beautiful, quality jewelry! "

Helpful Cool

5/5
2018-05-07

Great quality

"You receive quality jewelry. The pictures don't even give justice to the beautiful pieces. Prices are reasonable. SALE prices are awesome. I get many compliments on my jewelry and people think they are real diamonds."

Helpful Cool

5/5
2018-05-07

Love my ring!

"Bought a new yellow gold ring to replace my white gold ring of the exact same design. Could not be happier. Great deal!"

Helpful Cool

5/5
2018-05-06

Great transaction

"Fast deliver, beautiful product. Incredible packaging. I would buy from Nexus again."

Helpful Cool

5/5
2018-05-06

#4toforever

"My girlfriend and I have been dating for 4 years and on year 4, I proposed with the Ulyssa ringand she absolutely LOVES her ring! The shine is brilliant and the craftsmanship is beautiful. Thank you Diamond Nexus for making my engagement memorable and affordable!"

Helpful Cool

5/5
2018-05-06

Great purchase

"Beautiful ‘diamond’! Very happy with purchase and service!"

Helpful Cool

3/5
2018-05-05

Came without the chain...

"I ordered a diamond necklace and it looks great. The downside is that there was no mention that I was only ordering the diamond. Maybe I was stupid to assume it would come with a chain, so when I gave the gift we found that it only came with a small string to keep it from bouncing around in the box. Had I known a chain was not included I would have spent a few extra bucks and got one. Missed opportunity for them to get what should have been a natural up sell."

Helpful Cool
No Avatar
Jessica.Nelson from Diamond Nexus has responded
Posted May-24-2018

“Hello, I am very sorry for any confusion. The product description for this item is "Chain sold separately. Click here to shop." We do state in the descriptions if a chain is included or not. We allow the customer to choose their own chain so they can make their unique preference in thickness and length. Typically, we don't try to "upsell" as our mission is to delivery jewelry that you will love and not something that you will regret later. Because pendants and chains are often a gifted item, we try to respect the privacy of the customer as to not give any surprises away with an unexpected contact. ”


5/5
2018-05-04

Don't mean to blind you....

"What can I say my ring is BEAUTIFUL and it has such an awesome shine that I have blinded my co-workers a few times. "

Helpful Cool

5/5
2018-05-02

Absolutely Gorgeous Wedding Jewelry paired with Unmatched Service

"We worked exclusively with DN for our engagement and wedding rings. She was SUPER happy and the service was unmatched. We returned rings for sizing and DN expedited so that she could have her ring to show off at Christmas. End to end, DN is the total package - excellent product, customized to perfection and unmatched service.

We loved them so much that I purchased her wedding day diamond bracelet there as well!
"

Helpful Cool

1/5
2018-05-01

Won't deal with them again

"Ridiculous policies. Stupid rules. Wouldn't listen to reason--so lost a big order!"

Helpful Cool

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