"I ordered soccer trophies for our rec league team. They looked fantastic on the website. Well they come in the mail and I excitedly opened the box. To my surprise it was a cheap hunk of plastic with a couple of stickers. I email them to let them know how unsatisfied I was with these trophies and I was told I could exchange them. But here is the kicker! I have to pay to return these hunks of plastic and spend more money out of pocket for their subpar stock. I will never again use this company and I urge everyone else not to waste your money!!!"
"Well, I got the awards on schedule, but they weren't what I expected. I ordered acrylic trophies and the listing clearly states that they are engraved. The price was in line with engraved trophies - not cheap. What I received was an acrylic trophy with the logo and text printed on the back, so it would show through the front. I checked a few of the trophies and every single one of them has a scratch of some sort through this printed, adhesive type backing. The flaws are obvious from the front. For what we paid, I'm disgusted. Especially since I had a chat with a rep before ordering and she never corrected me when I asked questions about the engraving. So they either don't know their products or they're dishonest. "
"We needed a recognition award last minute to express our gratitude to a professional for 13+ years of service at our company. The sales representative I spoke with was helpful and friendly. She even gave us a few tips to expedite our order without paying extra for shipping. The lucite award turned out great. We are very impressed!"
Update: Respect the Vendor that Reaches out and make it right
"UPDATE: 3/30/2018Since my last posting, Customer Care Supervisor has contacted me and apologized. She is sending me a new plaque at no cost. Therefore, I am changing the rating. I respect the business that listens to the customer and acts quickly to address the concerns. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------3/28/2018I recently purchased a few plaques for an award ceremony. One of the plaques had the organization's logo upside down. Come on, how can you make that mistake when you can see the others that are done correct?! It was very apparent if you look at it side by side. Long story short, they screwed up the award ceremony because I could not present it to the awardees in front of hundreds of audiences with cameras. It would have been an embarrassment to my organization as well as Crown Awards. I get that people do make mistakes and stuff happens. What really makes me disappointed was the response from Crown Awards customer care rep Amber Thibodeau. When I sent her the picture of the plaques, she apologized but she said she will be sending me a replacement insert. Are you kidding me? You want me to basically put a sticker over the logo that is upside down! That is tacky. Would you want a plaque with a sticker over it? Is that what I paid for? I responded to Amber that that is not acceptable. It was bad enough that they ruined the award ceremony and they now expect me to put a sticker or insert over it?! She responded with a snotty comment. She “apologize” for assuming that I can do the work. She said MOST of her customers have no problem doing it. First of all, Crown Awards have a serious quality control issues. Second, they need to train their “customer care” better.I have been Crown Award’s customer for about a year. I had ordered trophies and other awards from them for other organizations. Snotty comments like that is not acceptable. Where is your customer service? Sam Walton is famously quoted by saying “There is only one boss. The customer. And he can fire everyone in the company from the chairman on down, simply by spending his money somewhere else.”Maybe Crown Awards can use that advice if they want to survive in this competitive environment. "
“This issue was already resolved with the customer. Customer's response was:"Thank you. Appreciate it."”
Great Item Fast Shipping.
"Ordered an inexpensive ring for Our local Fantasy Football League Champion. I will buy from Crown again next time I feel a higher priced item will be worth the extra cost!Even over the Holidays the shipping seemed really fast! CrownAwards deserve an Award."
Outstanding customer service
"When my order became lost in the mail I contacted Crown in the hope they could help me track it. They instead rushed a new order to me to make sure I had them in time for our presentation. They didn't have to do that but I'm a customer that will be back now. Thanks again"
They Made It Easy!
"I got on the website just to play and experiment to find out what I wanted. Ended up with a fantastic trophy for my son. It was SO easy and SO fast and when the award showed up it was exactly what I ordered. At first I thought the shipping was a little excessive. Uh, no. The $16 I spent for shipping was well worth it. Crown Awards, you're getting recommendations to everyone that I come in contact with. Amazing service. Amazing products. Good prices. One complaint: I wish they took PayPal!"
Service is Behind the Times
"I ordered 'no engraving' and did not receive blank plates so I can engrave my products at a later time -- even though I paid full price. There is no explanation in checkout that I will not receive plates that are without a doubt part of the product price. When I called and asked for them, I was promptly stuck with the extra shipping cost to have them delivered. No other vendor I work with would be as clueless about modern service expectations as to pass that bill on to me, and yet claim "100% Satisfaction Guaranteed"."
"They only offer an opportunity to proof the award if a logo is used. However, I used a logo and they now say that the plaque I chose doesn't allow a logo.... I can't imagine a company shipping product without a final approval. My plaque has typo's and it would be embarrassing to ever show someone. "
“We reached out to the customer and customer submitted a revised review:I need to revise my previous review. Customer service at crown awards is exemplary. As soon as they realized I was not happy they did everything they could including replacing my award free of charge exactly how I wanted it. I look forward to using crown awards again and will refer my friends and business associates to them.”
Could have been better
"I ordered one trophy on Monday Nov 6 and have received it Thursday Nov 9 which was amazing since the expected delivery date was the 13th. However, with closer inspection one part of the column is not centered correctly and the top half of the trophy seems like it was attached slightly farther back that it’s supposed to. If everything was attached correctly there would be absolutely no problems and I would have been completely satisfied. I guess since it was an $18 trophy I shouldn’t expect it to be perfect and expensive looking, but it was only one trophy rather than a bulk order and they could have taken more time and care into the product. "
They make you look forward to your next order!
"Amber is a customer service pro! The pricing at Crown Awards cannot be beat. They really make you think "Who else can I buy an award for?" Thank you Danielle for working with me to until I could get you added to my email's safe list. Internet Hug Ladies :-)"
exactly how I hoped it would turn out!
"The ordering process was very easy, customizing both items was simple step by step, pricing was very reasonable even the shipping to Ontario, Canada. I ordered it Oct 28, delivery was guaranteed by Nov 6, and I received it Nov 3, 2017. When I opened the box the customized Dundee awards for christmas gifts this year turned out awesome!! Will definitely order from Crown Awards again in the future."
Quick and Responsive
"I received the awards within a few days. They looked great -especially consider the great price. When I made a mistake on an order, they were very helpful and responsive to immediately help me remedy the situation. I will definitely use them again!"
"Hello -I wanted to praise your company for your speedy top notch, quality service. I placed an order late the evening of 10/23 and it just arrived today. 6 trophies all with engravings. They are fantastic, awesome quality and we are extremely pleased. I was expecting to have to assemble myself and that was a pleasant surprise as well. Delivery was fast also.Thanks again. We will be sure to order from you again at the end of next racing season.Laura L EllisESP Speedway"
"I'm amazed again this year at the speed, quality, service and price I get when using Crown Awards. Our little league uses them every year, multiple times per year, and besides a great product, you can't beat the service. Delivery of over 40 items, multiple types of custom engraved trophies, medals, crystals..in less than 36 hours??? SUPER JOB!"
© 2018 ResellerRatings, Inc.