Horrible customer service
"Owner is an arrogant ****. He told me my business didn't matter because he had so much money. Canceled an order illegally that wasn't even mine because he was mad at me. Called me names and mocked me. This is not a company you want to support. "
Very happy with the product and service
"I purchased a bedroom set, I could save the 50% buying it through Coleman Furmiture. They delivered the fornitura in 2 weeks."
"I make almost all of my purchases online and this is the worst company I have ever dealt with. I had seen a sofa and chair in a store and was looking at online reviews and saw Coleman's had it for the same price and also free shipping. I called and was told it was available and it could be delivered in 4-5 weeks. I placed the order and my credit card was charged immediately. I received a call a couple of days later and was told they were canceling my order because the furniture was unavailable. I told her I had called before placing the order and was told it was available but that didn't seem to matter. The problem is that I lost out on the sale price at the store and it will now cost me $300 more if I order it. Also their chat with someone now is a joke. They respond to the initial question, but then they don't answer again and you get disconnected for inactivity. I will not consider this company in the future no matter how much better the price is."
"I was able to find what I was looking for, for a much lower price at Coleman Furniture. The only thing I was not satisfied with is how the website does not let me add more than 1 item to the cart. I had to speak to customer service which was quick and they had a quote to me within minutes. "
great price ,free shipping and no sales tax
"great price ,free shipping and no sales tax"
They took care of the oops.
"We ordered three tables. Two were damaged, and the damage apparently occurred prior to packing and shipping by the manufacturer. There was nothing Coleman could have done to prevent this. It was a hassle to re-pack, for sure, but they refunded the purchase price."
"I was looking for an end table for the best deal and I got it."
"I was looking for a new couch. I had specifics as to what I wanted. Coleman Furniture had it and a good price to. "
experience with Coleman Furniture
"First time buyer using online shopping at Coleman Furniture, things were very easy placing the order."
Best price and service
"Same unit at a local store was $700 more. Representative I chatted with answered all of my questions. I purchased another section last year; service was great. "
Unethical business practice
"I purchased furniture from them twice, and both times, they were damaged. Second time I purchased a chest, I spent a few months trying to have them replace or repair it, but they never did by telling me that once I received the furniture by signing the piece of paper with the trucking company, Coleman Furniture became free from any liability associated with the purchase. I am stuck with the furniture I cannot even use. They are by far the worst company I have ever experienced. I should have reviewed BBB website before buying from them. There are lot of claims filed against them. I also filed claim to Consumer Protection Agency. "
Never again: Nightmare!!!!
"Kept getting my order delayed. Needed a couch so ordered one beginning of July and it’s almost September and it’s STILL not shipped. No one reached out to me so I had to multiple times. "
“Hi Michelle,Thanks for reaching out regarding your order status! Unfortunately, the Gleason Canyon Sectional is on delay with the manufacturer, but our system sent out status email updates to you on 7/9/2018, 7/20/2018, 7/31/2018, 8/13/2018 and 8/24/2018. As of today, your order is expected to ship beginning of Sep; we'll keep you posted with updates along the way.The Coleman Furniture Team ”
Exactly what I was looking!
"Easy to navigate site. Quality merchandise. Found the perfect desk for my office. Like the Affirm option for financing and free shipping. Very pleased with this online shopping experience. "
Great Furniture Store
"Prices are inclusive which is great!"
Excellent all around
"The things that matter most to me in order of importance when buying items for my home are: quality, service, and price. Coleman furniture is excellent in all categories. In addition, the fact that it is easier to find items that are NOT made in China is fantastic. It sounds trivial, but I have tried to support local business (including USA) ever since I was little. I feel as though it is "helping my neighbor". It is exceedingly difficult, sometimes impossible, on other sites to find an alternative. Thank you for EVERYTHING. "
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