• ADDRESS
    166 Wallins Corner Road
    Amsterdam, NY US
    12010
  •  
  • BUSINESS HOURS
    8am -6pm EST
    GENERAL PHONE
    1.800.203.9917
    FAX
    1.518.843.5204
  •  
  • SUPPORT EMAIL
    customerservice@amsterdamprinting.com
    SUPPORT PHONE
    1-800-203-9917

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • checkmark icon FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 7.97/10
Chance of future purchase: 8.47/10
Shipping & packaging: 8.86/10
Customer service: 8.96/10
Return/Replacement policy: 8.03/10
Click a star to Write a Review!
5/5
2018-08-10

expectations met!!

"Great pens! My order was processed promptly and I received my shipment well packaged. No damaged pens. They write great and look very nice. I am very happy with my purchase! ( I have had issues with other promotional product companies in the past) I will stick with Amsterdam! "

Helpful Cool

5/5
2018-08-09

Great Experience!

"Great customer service from Melissa! I use Amsterdam because of Melissa! Great product for a GREAT price! Thank you! "

Helpful Cool

5/5
2018-08-09

Wonderful product!

"The cups were perfect! They came in without a chip or a break. Thank you Amsterdam!"

Helpful Cool

5/5
2018-08-08

CLASSY & SMOOTH

"The pens are AMAZING they look extremely expensive and write so smooth. (Not like other pens) I have had so many complements on them THANK YOU for providing such a great product at an affordable price."

Helpful Cool

1/5
2018-08-06

Scam artist

" This company is nothing short of fraudulent scam artist. I received an offer including a nice pen stating that I could purchase the pens at a special price of .59 . Against my better judgement I fell for it and placed an order. I thought what could go wrong well when the pens were shipped they originally charged my credit card at the proper amount, then without explanation they credited my card with the original amount and recharged it at triple the cost. I than disputed the. Charges with my card company but was denied by Amsterdam. I will Never order from them again!"

Helpful Cool
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amsterdamprinting from Amsterdam Printing Compan has responded
Posted Aug-06-2018

“We are sorry about the pricing issue and are looking into this complaint with urgency. Our sale pricing is brought in by the special codes found on our flyers. The customer needs to enter the special code to get the sale price. A customer service agent will be reaching out to review details and assist with your pricing concerns. Thank you for the review”


5/5
2018-08-05

Repeat Order

"As a Med Spa owner, I like to order giveaway items that are unique or if not unique, at the least fun or necessary reusable items that display our logo in a flattering manner. We believe that this helps to remind our clients/patients that we care and appreciate them. We work very hard to establish a relationship with our patients/clients to make their experience a positive pleasant one and believe that is what draws them back to our establishment for future Med Spa visits. However, sometimes a fun reusable giveaway gift might be the reminder to provide that final nudge to entice a client/patient to call us for their next appointment. We have grown to rely on Ashley our Amsterdam Representative for all her hard work to ensure that our giveaways arrive timely and that they are printed properly without errors or handled appropriately if there is a problem. The money that I budget for Amsterdam's giveaways has proven to be very successful. "

Helpful Cool
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amsterdamprinting from Amsterdam Printing Compan has responded
Posted Aug-05-2018

“Thank you for this amazing review. We'll be sure to pass this along to Ashley!”


2/5
2018-08-03

Note pads

"The quality of the note pads was good but getting my order correct was not. I received several emails with questions and even after answering their questions and sending in more proofs of art work my order was not correct. It took a while to get it (even though it was incorrect) so therefore they did not have time to reprint and give me what I ordered. They did offer a discount on the product they sent after I had to ask for a better discount. I kept what I had because I needed something to pass out to my new teachers. I am very disappointed in not getting what I ordered.

Unhappy person
"

Helpful Cool
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amsterdamprinting from Amsterdam Printing Compan has responded
Posted Aug-05-2018

“Thank you for taking the time to communicate to us why your order experience didn’t meet your expectations. Please accept our sincerest apology for the trouble or inconvenience we have caused you. We highly appreciate your feedback as it will assist us in becoming better at what we do. The greatest advertising, we can have is word of mouth from a satisfied customer. Once again, please accept our apology and we hope to have the chance again to prove to you we are a company that our customers can have confidence in. ”


3/5
2018-08-02

Not What I expected

"Not What I expected. When the product arrived I was not pleased. I ordered the bookbags for a back to school bash. The straps are just plain adjustable straps, not traditional bookbag straps. The width and depth are not as they appear in the picture displayed. Due to the timing I was stuck with these. They did it but I would not purchase them again."

Helpful Cool

5/5
2018-08-02

Just what I needed!

"I had made up a very special three part slide show to music celebrating the New York State Covered Bridge Society's 50 Years, and it would not fit on a DVD. The fact that it would fit on this 8G flash drive and be able to be imprinted was the perfect solution! I ordered them in emerald green since our society colors are green and gold, then put them in a gold organza bag and PRESTO PERFECT!!! "

Helpful Cool

5/5
2018-07-31

Amsterdam Academic Planners

"I use Amsterdam company every year to order our high school academic planners for our staff and teachers at Manchester Twp High School in Manchester, NJ. I love how they help us and give out great pricing on our planners."

Helpful Cool

1/5
2018-07-30

Sneaky!

"Initial order was great! I was happy with the products. I didn't need any additional pens, but their sales associate said they were having a 25% off special, I was like okay, I'll order the identical pens.
Upon receiving my invoice, I was actually charged 40% more than what I paid for in my initial order. I paid .59 cents per unit my initial order Invoice # 5964236 , but paid .99 cents per unit Invoice #6033527 with the so called 25% off. I'll pay it, but will not order from them again. I just feel like they were being sneaky when the sales associate said it was on sale for 25% off and its actually costing me 40% more than what I paid initially. Dirty little trick.
"

Helpful Cool
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amsterdamprinting from Amsterdam Printing Compan has responded
Posted Aug-04-2018

“We want you to know how sorry we are for the pricing discrepancy and have issued a credit back to your credit card for the difference from your first order to your most recent order. We value our customers and hope that we can still do business together in the future. Please feel free to contact us if you need any further help with this issue. Thank you for the review.”


4/5
2018-07-28

Great!!!

"Amsterdam products always meet our expectation. The staff is courteous and professional. Always willing to go above and beyond to assist the customers."

Helpful Cool

3/5
2018-07-27

Disappointed Diva

"The color represented to what I ordered, is not what I received. Dye Lot was different, or someone needs glasses"

Helpful Cool
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amsterdamprinting from Amsterdam Printing Compan has responded
Posted Aug-04-2018

“We're sorry we let you down with the color of the product you ordered. We offer 100% Satisfaction Guarantee and our goal is to make sure every customer reaches that level. We will have an agent contact you to see what we can do for you. Thank you for the review.”


5/5
2018-07-26

Love the pens!

"We purchased these pens to give as gifts and everyone loves them. Great value for a great pen!!"

Helpful Cool

1/5
2018-07-25

print quality poor, and they shrunk my logo from previous order

"I will NEVER use Amsterdam for my business printing needs again."

Helpful Cool
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amsterdamprinting from Amsterdam Printing Compan has responded
Posted Jul-26-2018

“We apologize about the disappointment with your order and want you to know the previous offer of a resolution still stands. Please contact us if you're still interested and we'll be more than happy to help you. We will always do our best when it comes to customer service because our customers deserve a great order and product experience. Thank you for the feedback.”


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